FAQ's

Do you deliver to my area?

CarpetCarpet currently delivers to anywhere within mainland UK. If you do live in other parts of the British Isles, however, please contact us and we will do all we can to help.

How much does delivery cost?

Delivery for orders anywhere within mainland UK is £15 per piece of carpet. We are delighted to offer FREE delivery for orders over £250.

How long will it take to delivery my order?

If the goods you order are in stock then delivery will take place within 14 working days (Monday to Fridays, excluding bank holidays). Following your order confirmation we will contact you to arrange your delivery.

How can I pay?

Online:- You can pay by debit card or credit card by following our quick and secure checkout process. Payment is made via Protx, one of the most secure payment methods on the Internet today. We will acknowledge when your order has been confirmed via e-mail.

Can I cancel my order?

If for some reason you need to cancel your order before delivery please let us know as soon as possible. If the goods have not been dispatched we will cancel your order and refund payment to your credit card. If the goods have already been dispatched we may be able to cancel the delivery, however, you will still have incurred the delivery charge. The balance of the account minus the delivery charge will be refunded.

Can I return goods once they have been ordered?

If you have received the goods and wish to return them then this can be arranged provided that you pay the return shipping costs. The balance of your account minus the shipping costs will be refunded once we have received the goods back in good condition. (The return shipping costs will be the same as your original delivery charge.). The goods must not have been cut into and should be wrapped. If you wish to return a product, please inform us by email info@carpetcarpet.co.uk within 28 days of delivery. We regret that we cannot accept returns once the carpet has been cut into or used in any other way.

Do you fit carpets?

CarpetCarpet do not currently offer a fitting service, however, we are happy to offer as much assistance and advice about fitting as we can. For your convenience, we have produced a fitting guide in our advice centre and we can also help you find an approved fitter in your area.

You can also visit following link to find nearest fitter in your area:

The National Institute of Carpet & Floorlayers

 

Can you cut carpets to room sizes?

Carpets are delivered by the amount requested on your order, however, we can cut carpets down by length if you are ordering a carpet to floor multiple rooms. We are happy to offer advice on measuring your room.

Where I can find carpet cleaning services?

Please visit following link to find more information about carpet cleaning services:

ChemDry Carpet Cleaner

 

regional carpet cleaners:

 

Carpet cleaning Billericay, Brentford, Basildon, Romford, Grays, Hornchurch Upminster from Aaron Cleaners

Carpet cleaning Sheffield from Cleaning Pro

Carpet cleaning Liverpool from DirtBusters